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Help

Support

Contact us

Questions, problems and requests about Phasis go to support@phas.is. We reply within 2 business days.

So that we can help on the first reply, include:

  • the email address you sign in to Phasis with;
  • where you use Phasis: Claude chat, Cowork, Claude Code or ChatGPT;
  • what you did, what you expected, and what happened;
  • when it happened, with your time zone, and any error text or screenshot.

Keep passwords and keys out of your message.

Report a security issue

Email support@phas.is with the subject Security. Include:

  • what you found, and where: the web address, or the Phasis tool name;
  • the steps to reproduce it;
  • what someone could do with it;
  • how we can reach you.

Please give us time to fix the issue before you share it publicly.

Delete your data

Stop a learning

Ask your agent to stop a learning. Phasis stops it at once, and no later answer uses it. To remove its words from Phasis as well, ask us to delete it, as below.

Stop saving

Disconnect Phasis in the connector settings of the app where you added it. Your agent then saves nothing new to Phasis.

Delete saved items or your account

Email privacy@phasis.ai from the email address you sign in with. Tell us what to delete: one saved item, or your whole account. We delete your account and data. The Privacy Policy says how long deletion takes and what we keep.

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